Contact Us


Universal Bank is committed to ensure the safety of your financial information. We would like to remind you that e-mail messages are not secure. Confidential information such as social security numbers, account numbers, access ID's or passwords should not be used when communicating by email.

Also consider contacting us through our Secure Contact Form. We will respond promptly.


If you have questions or comments, please give one of our Customer Service Representatives a call Monday through Friday, 8:30am to 5:00pm.

(626) 854-2818 General
(888) 809-8282 Toll Free

24/7 Lost or Stolen ATM/Debit Card Services

(800) 554-8969

24/7 Lost or Stolen Credit Card Member Services

(800) 558-3424 Consumer Services
(866) 552-8855 Business Services

24/7 TouchTone Automated Telephone

(888) 671-1888

Branch Telephone Directory

Corporate Office (626) 854-2818

Arcadia Branch (626) 821-8080

Eagle Rock Branch (323) 254-2251

Monterey Park Branch (626) 293-8500

Rosemead Branch (626) 285-2251

West Covina Branch (626) 854-2801


(626) 854-5377

Mailing Address

Universal Bank
3455 Nogales Street, 2nd Floor
West Covina, CA 91792

We understand that e-mail is a simple and cost effective method of communication, however items such as requests and inquiries needing immediate attention should not be sent via e-mail. Also, sensitive personal and account information like account numbers, Social Security numbers, passwords, or PIN numbers should not be sent by e-mail. Because an e-mail message that you send may not be immediately reviewed by a bank representative, you must contact the bank by telephone or in person for items needing immediate attention. E-mail messages do not serve as a sufficient means for any requirement imposed on you to provide written notice, and e-mail messages may not be used to place a stop payment on a check, request account transfers, or report lost or stolen banking codes and/or cards.

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Personalization Settings



Universal Bank would like to personalize your banking experience. Please enter your first name below.

This level of personalization will not lead to the sale of your name or leak your identity. The information you provide will only be stored on your computer and will not be transferred to the web server.

Please do not remind again