CONTACT US
Universal Bank is committed to ensure the safety of your financial information. We would like to remind you that e-mail messages are not secure. Confidential information such as social security numbers, account numbers, access ID's or passwords should not be used when communicating by email.
Telephone
If you have questions or comments, please give one of our Customer Service Representatives a call Monday through Friday, 8:30am to 5:00pm.
(626) 854-2818 General
(888) 809-8282 Toll Free
Fax
(626) 854-5377
24/7 Lost or Stolen ATM/Debit Card Services
(800) 554-8969
24/7 Lost or Stolen Credit Card Member Services
(800) 558-3424 Consumer Services
(866) 552-8855 Business Services
24/7 TouchTone Automated Telephone Teller
(888) 671-1888
Branch Telephone Directory
Corporate Office (626) 854-2818
Arcadia Branch (626) 821-8080
Eagle Rock Branch (323) 254-2251
Monterey Park Branch (626) 293-8500
Rosemead Branch (626) 285-2251
West Covina Branch (626) 854-2801
Mailing Address
Universal Bank
3455 Nogales Street, 2nd Floor
West Covina, CA 91792
Also consider contacting us through our Secure Contact Form. We will respond promptly.
We understand that e-mail is a simple and cost effective method of communication, however items such as requests and inquiries needing immediate attention should not be sent via e-mail. Also, sensitive personal and account information like account numbers, Social Security numbers, passwords, or PIN numbers should not be sent by e-mail. Because an e-mail message that you send may not be immediately reviewed by a bank representative, you must contact the bank by telephone or in person for items needing immediate attention. E-mail messages do not serve as a sufficient means for any requirement imposed on you to provide written notice, and e-mail messages may not be used to place a stop payment on a check, request account transfers, or report lost or stolen banking codes and/or cards.