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CONTACT US

Universal Bank is committed to ensure the safety of your financial information.  We would like to remind you that e-mail messages are not secure.  Confidential information such as social security numbers, account numbers, access ID's or passwords should not be used when communicating by email.

Email

ubonline@universalbank.com

Telephone

If you have questions or comments, please give one of our Customer Service Representatives a call Monday through Friday, 8:30am to 5:00pm.

(626) 854-2818 General
(888) 809-8282 Toll Free

Fax

(626) 854-5377

24/7 Lost or Stolen ATM/Debit Card Services

(800) 554-8969

24/7 Lost or Stolen Credit Card Member Services

(800) 558-3424 Consumer Services
(866) 552-8855 Business Services

24/7 TouchTone Automated Telephone Teller

(888) 671-1888

Branch Telephone Directory

Corporate Office  (626) 854-2818
Arcadia Branch  (626) 821-8080
Eagle Rock Branch  (323) 254-2251
Monterey Park Branch (626) 293-8500
Rosemead Branch  (626) 285-2251
West Covina Branch  (626) 854-2801

Mailing Address

Universal Bank
3455 Nogales Street, 2nd Floor
West Covina, CA 91792

Also consider contacting us through our Secure Contact Form.  We will respond promptly.

We understand that e-mail is a simple and cost effective method of communication, however items such as requests and inquiries needing immediate attention should not be sent via e-mail.  Also, sensitive personal and account information like account numbers, Social Security numbers, passwords, or PIN numbers should not be sent by e-mail.  Because an e-mail message that you send may not be immediately reviewed by a bank representative, you must contact the bank by telephone or in person for items needing immediate attention.  E-mail messages do not serve as a sufficient means for any requirement imposed on you to provide written notice, and e-mail messages may not be used to place a stop payment on a check, request account transfers, or report lost or stolen banking codes and/or cards.